Class Rules
1) NO SHOWS.
If a student simply does not show up to a scheduled session, the student will be charged the total scheduled time; no refund will be provided.
LATE ARRIVALS. If a student is running late, he/she should contact the tutor (i.e. call, text, message, email) to inform the tutor that he/she is on the way. The tutor will wait 15 minutes for the student. If in that time the student does not meet with the tutor, the session will be cancelled and the student will be charged for the total time scheduled.
2) CANCEL or RESCHEDULE A CLASS/session.
If a student cancels a class/session
at least 24 hours in advance, the student can reschedule the prepaid class for free. If the student reschedules a class more than three times, the tutor may choose to charge the student additional fees.
less than 24 hours before the scheduled class, the student will be charged for the total time scheduled.
3) PRE-PAY.
All sessions must be prepaid; otherwise the tutor has the right to cancel a scheduled class. Refunds will not be issued. However, 'make-up' classes can be scheduled at the discrection of the tutor to compensate for services possibly not yet rendered.
Punch Pass classes must be paid in advance.
Monthly Subscription passes must have no outstanding balance before a class can be scheduled.
4) BE RESPECTFUL.
It is expected the student and tutor will be respectful of each other. Comments or jokes that are seen as disrespectful or inappropriate will not be accepted. The class will be ended immediately, and the student will be charged for the total time scheduled.
5) OTHER DETAILS.
Class sessions will be recorded and are considered property of ESL Tutor Organization. By purchasing this service, you agree to be recorded (photographs, video, and/or other media). No royalties or other compensation will be provided to the student and/or legal guardian of the student.